At Aletheia Wellness, we stand behind the quality of every product we sell. If you are not completely satisfied with your purchase, we are here to help.
Return Eligibility
You may return any unopened, unused product within 30 days of the delivery date for a full refund. Products must be in their original packaging and in resalable condition.
How to Request a Return
To initiate a return, please email support@aletheiawellness.store with your order number and the reason for the return. Our team will respond within one business day with return instructions and a shipping address.
Refund Processing
Once we receive and inspect the returned item, your refund will be processed within 5 to 7 business days. Refunds are issued to the original payment method. Shipping costs are non-refundable unless the return is due to our error.
Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with photos of the issue. We will arrange a replacement or full refund at no additional cost to you.